Privacy- en cookiebeleid

Introduction

Protecting the personal data of visitors to our website and customers is of great importance to Liva Skin Clinic and is regarded as its responsibility. Your personal data is handled and secured with the utmost care and confidentiality.

Controller

Under the General Data Protection Regulation, Liva Skin Clinic is designated as the controller for data processing and is located at Lindelaan 227, 2282ET Rijswijk. Liva Skin Clinic can be reached by phone at 085 401 36 36 or by email at info@livaskinclinic.nl.

This privacy policy applies to all data processing carried out by Liva Skin Clinic and all websites managed by it. The data protection officer of Liva Skin Clinic is de heer Mevr Berna Baran, who can be contacted via email at info@livaskinclinic.nl or phone 085 401 36 36.

Purposes and Legal Basis for Processing Your Data

Liva Skin Clinic collects and processes your personal data for the following purposes:

1. To inform you about new products, services, and promotions from Liva Skin Clinic via email. We will only do this if you have given prior consent for the use of your email address.
2. To handle inquiries, quote requests, or complaints. This can be done via the website, in writing, by phone, or by email. Liva Skin Clinic is authorized to do this as part of the pre-contractual phase.
3. To execute the agreement you have entered into with us.
4. When you contact us with questions, comments, complaints, or to exercise one of your rights. This includes contact by phone, but also via email or social media, filling in the contact form, participating in surveys and/or research, or subscribing to our (email) newsletter.
5. To comply with legal tax obligations that apply to Liva Skin Clinic.
6. For the development of new products and services specifically aimed at our services.
7. For calculating and recording financial data resulting from the agreement concluded with you.
8. Additionally, based on a legitimate interest, Liva Skin Clinic is authorized to inform you about new products and services, taking into account your preferences based on purchased or used products and/or services, your interests based on the use of our (mobile) website (including any used apps), as recorded with your consent. Liva Skin Clinic may also use social media campaigns for this.
9. For internal analysis and research to develop and improve products and services.

Whose Data We Process

Liva Skin Clinic processes the personal data of (former) customers, prospects, visitors to our website, and other interested parties.

Who Receives the Data

Liva Skin Clinic only provides data to parties involved in executing the agreement between you and our organization. Agreements have been concluded with all these parties, specifying which activities may be carried out on behalf of and under the authority and instruction of Liva Skin Clinic. These parties may not process or use the data for their own or other purposes.

We will never rent, sell, or otherwise provide your data to third parties for commercial purposes.

Email

If you wish to stay informed by Liva Skin Clinic about new products, services, and promotions, you can subscribe to our newsletter. If you have given consent to receive our newsletter, we will send it to you. You can withdraw this consent at any time by using the unsubscribe link in our email newsletter or by sending an email to info@livaskinclinic.nl with the subject “unsubscribe newsletter.”

How Long We Keep Your Data

Liva Skin Clinic uses the following retention periods:

• Contact details: 3 years after the end of the agreement or last contact.
• Financial data: 7 years in accordance with the statutory period.
• Transaction data: 5 years, including purchased products and services.
• Information requests, complaints: 3 years after handling your request or complaint.
• Blocking your data: as long as legally required to implement your request for blocking.

Security

Liva Skin Clinic has taken appropriate technical and organizational measures to secure your data and prevent unauthorized access to your personal data. These measures are regularly evaluated, adjusted, and updated by Liva Skin Clinic if necessary.

Access to your data is arranged so that only authorized employees of Liva Skin Clinic have access to your data to the extent necessary for the performance of their duties.

Our website is secured in such a way that personal data you enter on our website is transmitted to our organization via a secure connection.

Your Rights

Anyone whose personal data is processed by Liva Skin Clinic has the right to request access to their personal data. If your data is factually incorrect, you can have it corrected. You also have the right to data portability, meaning the data processed by our organization based on your consent or contract can be transferred to another controller. If you wish your data to be completely deleted, you can inform our organization. We will delete your data as soon as no (financial) obligations remain.

If you wish to exercise any of your rights, you can do so by sending an email to info@livaskinclinic.nl with the subject “access, correction, deletion, or data portability.” Liva Skin Clinic will ensure your request is processed within the legally established period.

Blocking Your Data for Marketing

If you do not wish to be informed by Liva Skin Clinic about relevant products, services, or promotions at all, you can inform us by sending an email to info@livaskinclinic.nl with the subject “Blocking.” We will then block your contact details so that our organization no longer contacts you.

Social Media

Our organization is happy to engage in dialogue with customers, interested parties, and website visitors about our organization, services, and activities via the web and our (own) social media channels. The aim is to provide useful and relevant information and/or respond to questions made via social media. We follow the internet and social media channels such as Facebook, Twitter, and blogs. We make efforts to follow feeds on these channels, participate in them, respond proactively to individual relevant comments, and answer questions. We explicitly reserve the right not to respond to every question or comment. No rights can be derived from whether or not we respond. When participating in feeds, answering questions, or commenting, we may record (personal) data. These will, of course, be processed in accordance with this privacy statement. We are not responsible for how other participants of social media channels handle personal data or the content on their channels. If you have questions or comments, please contact us via info@livaskinclinic.nl.

Cookies

Use of Cookies

Liva Skin Clinic uses cookies on its website to offer its services. This is a small simple file with data that is read or stored on the hard drive of your computer, laptop, tablet, or smartphone, or is in your browser session.

Our organization uses Analytics (Google) to gain insight into how visitors reach and use our website. Therefore, cookies are placed via our website. The information collected by Google is anonymized as much as possible and your IP address is not shared. The information is transmitted to and stored by Google on servers in the United States. Google may provide this information to third parties if required by law.

The cookies set by Google Analytics are the following:

A cookie that gives an ID to your browser. This ID is used to calculate unique page visits without linking personal data. Since the ID does not need to change frequently, it lasts for 2 years (_utma).

A cookie that indicates the user's session. For example, if you visit the website from 9 to 10 a.m., this is one session. If you visit again at 3 p.m., this is a new session (_utmc). Because you may pause before starting a new session, this cookie lasts 30 minutes (_utmb). A cookie also tracks where you came from. This cookie is updated per page view and lasts 6 months (_utmz).

Finally, a cookie is set to throttle the request rate. This cookie lasts 10 minutes (_utmt).

Deleting Cookies

Of course, you can always delete the cookies placed on your computer, laptop, or smartphone. How to delete cookies depends on your internet browser (Internet Explorer, Firefox, Chrome, Safari, etc.). Check your browser for instructions on how to delete cookies.

Other Websites

On our website, you may find links to other websites. Liva Skin Clinic cannot be held responsible for how those parties handle your personal data. Please read the privacy policy, if available, of the website you are visiting.

Complaints About the Handling of Your Personal Data

If you believe that Liva Skin Clinic acts in violation of this privacy policy or applicable privacy legislation, or handles your personal data carelessly, you can file a complaint with us at any time via info@livaskinclinic.nl or 085 401 36 36. We will handle your complaint as soon as possible to ensure it is resolved. If you believe your complaint is not satisfactorily resolved by us, you have the right to file a complaint with the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

Questions

If you have any questions or comments after reading the privacy policy, you can contact us via info@livaskinclinic.nl or phone 085 401 36 36.

Changes

Liva Skin Clinic reserves the right to make changes to the privacy policy. We advise you to regularly check this page for updates. Important changes in the processing of your personal data or in the privacy policy will also be announced on the website and through other communication channels used by Liva Skin Clinic.

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